Oracle 1Z0-1064-20 Exam Dumps [2021] Practice Valid Exam Dumps Question
1Z0-1064-20 Dumps - Grab Out For [NEW-2021] Oracle Exam
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NEW QUESTION 28
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The Base Locale for the articles has not been enabled in the correct language.
- B. The User Group selected for authoring articles has been set to 'External".
- C. Users have not been given the "Knowledge Analyst" role.
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Answer: C
NEW QUESTION 29
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. First Response is due on Friday, 12 noon EST.
- B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- C. Resolution is due on Saturday, 2 PM EST.
- D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
Answer: A,D
NEW QUESTION 30
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Do not choose any optional criteria columns.
- B. Choose all optional result columns.
- C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
Answer: A,C,D
NEW QUESTION 31
Which two are true characteristics about the lifecycle of a service request?
- A. Users can reopen a service request when the status is set to "Resolved".
- B. "Customer working" is one of the five seeded status types.
- C. Users can reopen a service request when the status is set to "Closed".
- D. "Closed" status is set by an automatic job after a specified number of days.
- E. If required, users can manually set the "Closed" status for a service request.
Answer: A,D
NEW QUESTION 32
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Answer: C
NEW QUESTION 33
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Languages
- B. Object triggers
- C. Themes
- D. UI components
- E. Templates
- F. Object workflows
- G. Business objects
- H. Pages
Answer: B,C,E,F,G,H
NEW QUESTION 34
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined by default is the one assigned to the service request.
- B. An error will occur; no queue is assigned to the service request.
- C. The queue defined in the first evaluated rule is always assigned to the service request.
- D. The service request assignment will be unpredictable.
Answer: C
NEW QUESTION 35
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Tables
- B. Text
- C. Other SmartText entries
- D. URLs
- E. Variables
- F. Images
Answer: A,B,C,E
NEW QUESTION 36
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
Answer: B,D
NEW QUESTION 37
Which three statements are true?
- A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
- C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
Answer: A,B,D
NEW QUESTION 38
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Modify the original base locales of the articles to match the target language.
- B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
- C. Enable new locales for the languages to be used and provision designated users to translate the articles.
- D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
Answer: C
NEW QUESTION 39
Which four statements are correct about hotkeys for Action Commands?
- A. They can all be modified.
- B. They allow a user to copy a service request.
- C. They have default values.
- D. They allow a user to escalate a service request.
- E. They allow a user to forward a service request.
- F. They can be assigned to a custom action script.
Answer: A,C,D,E
NEW QUESTION 40
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- B. It is configured exclusively via the Engagement Cloud Security Console.
- C. It does not require matching passwords between Engagement Cloud and DCS.
- D. It enables anonymous users to search the DCS knowledge base.
Answer: B,D
NEW QUESTION 41
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure an analytics report showing milestones in warning status.
- B. Configure the email template to be used for notification.
- C. Add an extension column to the milestone object to hold the warning threshold value.
- D. Configure an object workflow action to send the email when the milestone status changes to warning.
- E. Create standard text to be posted to the message thread.
- F. Specify the warning threshold for the milestone in the standard coverages.
Answer: A,B,F
NEW QUESTION 42
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
Answer: A
NEW QUESTION 43
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure the self-registrations to restrict registration to only existing Contacts.
- B. Configure your self-registrations so that they are automatically approved.
- C. Disable the anonymous access option in your DCS application.
- D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
Answer: A,B,C
NEW QUESTION 44
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
Answer: B
NEW QUESTION 45
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