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Preparing for the Salesforce CRT-271 exam requires a thorough understanding of Salesforce Community Cloud and its functionalities. Candidates can prepare for the exam by taking online courses, attending training sessions, and practicing with sample questions and mock exams. Salesforce also offers certification preparation guides and study materials to help candidates prepare for the exam.
NEW QUESTION # 138
A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?
- A. 1,000,000
- B. 100,000
- C. 500,000
- D. 300,000
Answer: C
NEW QUESTION # 139
Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?
- A. Select the owner of the partner account as the running user for the dashboards.
- B. Select the Channel Manager as the running user for the dashboards.
- C. Select the \Run as logged in user option for the dashboards.
- D. Select the Sales Executive as the running user for the dashboards.
Answer: D
NEW QUESTION # 140
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Choose 3 answers
Select one or more of the following:
- A. Associate a tab to the Store Locations object
- B. Add an HTML component with the the link to the Store Locations Community page
- C. Add the Store Locations object pages to the Community navigation
- D. Enable read access on the user profile to the Store Locations object
- E. Define the Store Locations object in the Global Search Results component
Answer: A,D,E
NEW QUESTION # 141
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
- A. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
- B. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
- C. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
- D. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
Answer: D
NEW QUESTION # 142
How can you launch a support community with live chat, click to call, and case creation form?
- A. Configure Live Agent in the Salesforce org.
- B. Set up Live Agent in Community Management.
- C. Enable Live Agent in Community Settings.
- D. Add a custom Live Agent Lightning component.
Answer: D
NEW QUESTION # 143
Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
Select one or more of the following:
- A. Create a partner profile for the company
- B. Add partner contacts to the Community as members
- C. Allow partner users to self-register and gain access
- D. Create the account and enable it as a partner account
Answer: A
NEW QUESTION # 144
Your company wish to use their own URL for their community to maximise the brand impact to customers.
How would you achieve this?
- A. Salesforce1
- B. Custom URLs
- C. Community Domains
- D. My Domain
- E. My Salesforce1
Answer: B
NEW QUESTION # 145
Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:
- A. Employee Community licence
- B. Customer Community licence
- C. Partner Community licence
- D. Customer Community Plus licence
Answer: C
NEW QUESTION # 146
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?
- A. Kokua
- B. Napili
- C. Koa
- D. Aloha
- E. None of the above
Answer: D
NEW QUESTION # 147
As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this?
Select one or more of the following:
- A. Ensure that all Communities are only using standard Lighting Components
- B. Ensure that all Community managers use the same CSS standards in all pages
- C. Use a shared Bootstrap CSS file in all of the Communities
- D. Create a standard theme that is used in all of the Communities
Answer: D
NEW QUESTION # 148
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?
Select one or more of the following:
- A. Set up a sharing set that references the Account ID on the asset
- B. Create a sharing rule for each accounts
- C. Use Apex managed sharing to grant access to the Community users
- D. Implement the role hierarchy on the Customer Community
Answer: A
NEW QUESTION # 149
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
- A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
- B. Enable Moderation for the Community to block offensive or inappropriate content
- C. Use moderation rules in the Community to block offensive or inappropriate content
- D. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
Answer: C
NEW QUESTION # 150
Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
- A. Add Opportunities as a Salesforce Object in the Navigation Menu
- B. Create a page layout for leads and assign it to those profiles that have access to the Community
- C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item
- D. Create a Detail page for invoices and add the page as a Navigation Menu item
Answer: A
NEW QUESTION # 151
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- B. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
- C. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- D. Use the 'My Cases' list view with compact layout, return five records, and disable public access
Answer: C
NEW QUESTION # 152
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:
- A. Content Management
- B. Custom Lightning Components
- C. Audience Targeting
- D. Visualforce Pages
Answer: A
NEW QUESTION # 153
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:
- A. Configure CMS Connect to pull content from the CMS
- B. Build a custom integration point between the CMS and the Community
- C. Use Process Builder to import content from the CMS on a periodic basis
- D. Download and install the Community Content package from the AppExchange
Answer: A
NEW QUESTION # 154
What are the two types of Sharing Models available once you have established a Community?
- A. Internal Sharing Model & External Sharing Model
- B. Company Sharing Model & Community Sharing Model
- C. Internal Sharing Model & Portal Sharing Model
- D. Community Sharing Model & Portal Sharing Model
- E. Partner Sharing Model & Customer Sharing Model
Answer: A
NEW QUESTION # 155
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