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Latest Loyalty Management Salesforce-Loyalty-Management Actual Free Exam Questions
NEW QUESTION # 24
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: A
NEW QUESTION # 25
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Install the Salesforce Loyalty Member Mobile App
- B. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
- C. Create and implement a feature-rich Loyalty Member Mobile App
- D. Enable Experience Cloud and customize the Loyalty Member Portal
Answer: D
NEW QUESTION # 26
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Decision Table
- B. Quick Actions
- C. Data Processing Engine
- D. Batch Management
Answer: C
NEW QUESTION # 27
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Search Salesforce AppExchange for Loyalty Analytics apps.
- C. Create a permission set to run reports and assign it to marketing users.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 28
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on Loyalty Ledger object
- B. Create a Journal Subtype for each case.
- C. Create a Journal Type for each case.
- D. Create a custom field on transaction journal object
Answer: B
NEW QUESTION # 29
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create customer web service with Order Object
- B. Download an app from the AppExchange to connect Salesforce and the external system.
- C. Create with the external system to create Transaction Journals.
- D. Create an schedule process to call the external system.
Answer: C
NEW QUESTION # 30
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying Points
- B. Non-Qualifying and Qualifying Points
- C. Qualifying Points
- D. Tier Qualifying Points
Answer: A
NEW QUESTION # 31
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - D. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
Answer: B,D
NEW QUESTION # 32
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Qualifying Currency
- B. Analytics Studio
- C. Transaction Journals
- D. Benefits types
Answer: A
NEW QUESTION # 33
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Enable Service Connector for Promotion Escalations.
- B. Activate and Publish the Segment
- C. Transmit Loyalty Promotion Segments to Marketing Cloud
- D. Enable Connector Settings on all the Loyalty Objects
- E. Automatically Generate a New Individual Relationship
Answer: A,B,E
NEW QUESTION # 34
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Member Rewards and Benefits
- B. Loyalty Tiers
- C. Loyalty product Pricing
- D. Loyalty Segments
Answer: A,B
NEW QUESTION # 35
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The Currency type field must correspond to qualifying.
- B. The Loyalty tier group field is populated.
- C. The qualifying point reset date, period, and frequency are set on the tier group.
- D. The currency type field must correspond to non-qualifying.
Answer: A,C
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 36
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Screen Flow
- B. Evaluation Flow
- C. Autolaunched Flow (No Trigger)
- D. Schedule-Triggered Flow
Answer: B,D
NEW QUESTION # 37
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Embed Loyalty Member Profile Cards
- B. Create formula fields on Case Object
- C. Develop a custom component
- D. Create a Screen Flow
Answer: A
NEW QUESTION # 38
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = fixed
- B. Tier-model = anniversary
- C. Extend Expiration = no extension
- D. Extend Expiration = member enrollment anniversary
Answer: A,C
NEW QUESTION # 39
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To create unified profile from multiple source of truth and build a golden record.
- B. To offer promotions in real-time to customers.
- C. To be able to send personalized marketing emails in batches.
- D. To enable the purchasing of products and take payment.
Answer: B
NEW QUESTION # 40
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