Field-Service-Lightning-Consultant Free Update With 100% Exam Passing Guarantee [2021]
[Oct-2021] Verified Salesforce Exam Dumps with Field-Service-Lightning-Consultant Exam Study Guide
NEW QUESTION 62
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
- A. Field service mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce Touch
- D. Salesforce mobile app
Answer: D
NEW QUESTION 63
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers
- A. Service Appointment Dependencies
- B. Resource's Travel Speed
- C. Resource's Home Base
- D. Service Appointments
- E. Google Traffic Data
Answer: C,D,E
NEW QUESTION 64
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Entitlements
- C. Work Order Record Types
- D. Entitlement Templates
Answer: A
NEW QUESTION 65
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment Status filed. (can't be done from mobile)
- B. Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)
- C. Update the ServiceAppointment Chatter feed.
- D. Update the Service Appointment field "In Jeopardy" (its not a Service Appointment field)
Answer: C
NEW QUESTION 66
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
- A. Service Due Date
- B. Service Urgency
- C. Customer Entitlement
- D. Customer Working Hours
Answer: C
NEW QUESTION 67
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Travel Time per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Work Orders per Shift.
Answer: A,B
NEW QUESTION 68
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Product consumed
- B. Products required
- C. Inventory
- D. Warehouse locations
- E. Mobile locations
Answer: A,B,E
NEW QUESTION 69
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Create a Gantt action to highlight.
- B. Add the relevant field to the field set.
- C. Color code using Gantt palettes.
- D. Use map report layers.
Answer: C
NEW QUESTION 70
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Install an AppExchange package.
- B. Attach a picture of the credit card
- C. Create a custom payments object
- D. Add a custom filed to store the credit card number
Answer: A
NEW QUESTION 71
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?
- A. Use Lookup Fields.
- B. Add Fields on the Page Layout.
- C. Configure Field Sets on the Service Appointment.
- D. Create CSS in the Dispatcher's Console.
Answer: C
NEW QUESTION 72
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
- B. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
- C. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
- D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
Answer: D
NEW QUESTION 73
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?
- A. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
- B. Work order will have multiple service appointments. Each service appointment will be linked to the asset
- C. Each account will have a service appointment that will represent the work to be done at customer site
- D. Each asset will have a service appointment that will represent work order needed each machine
Answer: A
NEW QUESTION 74
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Create a Gantt action to highlight.
- B. Add the relevant field to the field set.
- C. Use map report layers.
- D. Colour code using Gantt palettes.
Answer: D
NEW QUESTION 75
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Contracts and Service Levels.
- B. Service Objectives and WorkRules
- C. Service Levels and Work Rules
- D. Service Objectives and Work Types
Answer: B
NEW QUESTION 76
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Validation Rules and Work Types
- B. Skill Requirements and Entitlements
- C. Milestones and Service Appointments
- D. Work Types and Skill Requirements
Answer: A
NEW QUESTION 77
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. Soft Boundaries
- B. High Intensity
- C. Customer First
- D. Emergency Policy
Answer: A,C
NEW QUESTION 78
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define a same start dependency
- B. Define start after finish and same day dependencies
- C. Define same resource and start dependencies
- D. Define start after finish dependencies
Answer: B
NEW QUESTION 79
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two skills records and assign them to service resources record
- B. Create two service resource and assign them to the employee
- C. Create one service resource and assign the relevant permission set license
- D. Create one service resource and assign the technician and dispatcher role
Answer: C
NEW QUESTION 80
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Work Types, Skill Requirements, Entitlements, and Milestones
- B. Case process, Work Types, Entitlements, and Milestones
- C. Work Types, Skill Routing, Skill Requirements, Operating Hours
- D. Skill Requirements, Work Types, Case Process, Milestones
Answer: C
NEW QUESTION 81
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
- A. Attachments on Cases.
- B. Custom Links on Work Orders.
- C. Knowledge Base on Cases.
- D. Knowledge Base on Work Orders.
Answer: D
NEW QUESTION 82
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