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NEW QUESTION 32
Which index contains ITSI Episodes?
- A. itsi_notable_archive
- B. itsi_grouped_alerts
- C. itsi_tracked_alerts
- D. itsi_summary
Answer: A
NEW QUESTION 33
In maintenance mode, which features of KPIs still function?
- A. KPI calculations and threshold settings can be modified.
- B. New KPIs can be created, but existing KPIs are locked.
- C. KPI searches will execute but will be buffered until the maintenance window is over.
- D. KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.
Answer: C
Explanation:
Explanation
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
NEW QUESTION 34
Which index will contain useful error messages when troubleshooting ITSI issues?
- A. _introspection
- B. itsi_notable_audit
- C. itsi_summary
- D. _internal
Answer: D
NEW QUESTION 35
Where are KPI search results stored?
- A. The default index.
- B. KV Store.
- C. Output to a CSV lookup.
- D. The itsi_summary index.
Answer: D
Explanation:
Explanation
Search results are processed, created, and written to the itsi_summary index via an alert action.
NEW QUESTION 36
When in maintenance mode, which of the following is accurate?
- A. Once the window is over, KPIs and notable events will begin to be generated again.
- B. Maintenance mode slots are scheduled on a per hour basis.
- C. KPIs are shown in blue while in maintenance mode.
- D. Service health scores and KPI events are deleted until the window is over.
Answer: A
NEW QUESTION 37
In Episode Review, what is the result of clicking an episode's Acknowledge button?
- A. Change status from New to In Progress and assign the current user as owner.
- B. Assign the current user as owner.
- C. Change status from New to Acknowledged and assign the current user as owner.
- D. Change status from New to Acknowledged.
Answer: A
Explanation:
Explanation
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
NEW QUESTION 38
Which of the following accurately describes base searches used for KPIs in a service?
- A. Base searches can be used for multiple services.
- B. All the metrics in a base search are used by one service.
- C. All the KPIs in a service use the same base search.
- D. A base search can only be used by its service and all dependent services.
Answer: A
Explanation:
Explanation
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI).
Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.
NEW QUESTION 39
Anomaly detection can be enabled on which one of the following?
- A. Entity
- B. Service
- C. Multi-KPI alert
- D. KPI
Answer: D
Explanation:
Explanation
Enable anomaly detection to identify trends and outliers in KPI search results that might indicate an issue with your system.
NEW QUESTION 40
When changing a service template, which of the following will be added to linked services by default?
- A. New KPIs.
- B. Thresholds.
- C. Entity Rules.
- D. Health score.
Answer: C
Explanation:
Explanation
Link multiple services to a service template to manage them collectively in IT Service Intelligence (ITSI). A service can only be linked to one service template at a time. When you link a service to a service template, any existing KPIs in the service are preserved and KPIs in the template are added to the service. You can choose to append, replace, or keep entity rules.
NEW QUESTION 41
Which of the following describes a realistic troubleshooting workflow in ITSI?
- A. Correlation search -> KPI -> Aggregation Policy
- B. Correlation Search -> Deep Dive -> Notable Event
- C. Service Analyzer -> Notable Event Review -> Deep Dive
- D. Service Analyzer -> Aggregation Policy -> Deep Dive
Answer: B
NEW QUESTION 42
Which of the following items describe ITSI Deep Dive capabilities? (Choose all that apply.)
- A. Visualizing one or more Service KPIs values by time.
- B. Comparing swim lane values for a slice of time.
- C. Comparing a service's notable events over a time period.
- D. Examining and comparing alert levels for KPIs in a service over time.
Answer: A,B,D
NEW QUESTION 43
Which glass table feature can be used to toggle displaying KPI values from more than one service on a single widget?
- A. Service dependencies.
- B. Service templates.
- C. Ad-hoc search.
- D. Service swapping.
Answer: C
NEW QUESTION 44
Which scenario would benefit most by implementing ITSI?
- A. Monitoring of system hardware.
- B. Monitoring of business services functionality.
- C. Monitoring of system process statuses
- D. Monitoring of retail sales metrics.
Answer: B
NEW QUESTION 45
Which of the following items apply to anomaly detection? (Choose all that apply.)
- A. Anomaly detection automatically generates notable events when KPI data diverges from the pattern.
- B. Use AD on KPIs that have an unestablished baseline of data points. This allows the ML pattern to perform it's magic.
- C. A minimum of 24 hours of data is needed for anomaly detection, and a minimum of 4 entities for cohesive analysis.
- D. There are 3 types of anomaly detection supported in ITSI: adhoc, trending, and cohesive.
Answer: A,C
NEW QUESTION 46
Which of the following is a valid type of Multi-KPI Alert?
- A. Status over time.
- B. Score over composite.
- C. Value over time.
- D. Rise over run.
Answer: A
NEW QUESTION 47
For which ITSI function is it a best practice to use a 15-30 minute time buffer?
- A. Anomaly detection.
- B. Adaptive thresholding.
- C. Maintenance windows
- D. Correlation searches.
Answer: C
Explanation:
Explanation
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
NEW QUESTION 48
Which of the following is the best use case for configuring a Multi-KPI Alert?
- A. Raising an alert when one or more KPIs indicate an outage is occurring.
- B. Comparing anomaly detection between two KPIs.
- C. Using machine learning to evaluate when data falls outside of an expected pattern.
- D. Comparing content between two notable events.
Answer: D
NEW QUESTION 49
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