Avaya Midsize Solution Design Exam (37820X Deutsch Version) : 37820X Deutsch Exam

  • Exam Code: 37820X-Deutsch
  • Exam Name: Avaya Midsize Solution Design Exam (37820X Deutsch Version)
  • Updated: Aug 02, 2026
  • Q & A: 66 Questions and Answers

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Avaya 37820X Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Contact center requirements analysis
  • 2. Reporting and analytics considerations
  • 3. Agent and supervisor capabilities
Topic 2: Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Scalability and resiliency features
  • 2. Core platform architecture
  • 3. Licensing and deployment options
Topic 3: Unified Communications and Collaboration Design- UC Applications
  • 1. Messaging and presence
  • 2. Mobility integration
  • 3. Conferencing solutions
  • 4. Voice and video communications
Topic 4: Solution Sizing and Bill of Materials- Solution Configuration
  • 1. System sizing methodology
  • 2. Bill of materials preparation
  • 3. Hardware and software selection
  • 4. Licensing requirements
Topic 5: Networking and Infrastructure Design- Infrastructure Requirements
  • 1. LAN and WAN considerations
  • 2. Security and survivability requirements
  • 3. QoS and bandwidth planning
Topic 6: Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Identify customer business drivers
  • 3. Analyze user and site requirements
Topic 7: Implementation and Migration Planning- Deployment Strategy
  • 1. Migration approaches
  • 2. Installation and rollout planning
  • 3. Risk assessment

Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Was ist mit Avaya IX Workplace Client erforderlich, um Punkt-zu-Punkt-Audio- und -Videoanrufe bereitzustellen?

A) Zwei Benutzer mit virtuellen Besprechungsräumen von Avaya Equinox Meetings Online
B) Zwei Benutzer mit Avaya Equinox Conferencing-Hostlizenzen
C) Zwei Benutzer mit Power-User-Lizenzen
D) Ein Benutzer mit Office Worker-Lizenz, ein Benutzer mit Power User-Lizenz


2. Woher werden in Avaya Contact Center Select Social-Media-Daten in den Agenten-Desktop geladen?

A) Die Communication Control Toolkit-Datenbank
B) Die Contact Center Manager-Verwaltungsdatenbank
C) Die Contact Center Multimedia-Datenbank
D) Die Contact Center Manager Server-Datenbank


3. Siehe Szenario: H&H-Ticket.

Sie entwerfen eine Lösung für H&H Ticket. Der Kunde verwendet eine gehostete Konferenzlösung mit maximal 100 Moderatoren. Sie müssen Antworten auf mehrere Fragen kennen, um die Kosten abzuschätzen oder den Gastgeber/Moderator einzurichten. Im System. Sie haben ihnen gesagt, dass das Avaya-Modell einfacher ist.
Welche drei Fakten müssen Sie kennen, um eine Kostenschätzung für eine vergleichbare standortbasierte Lösung zu ermitteln? (Wählen Sie drei aus.)

A) Die Anzahl der Teilnehmer-.
B) Es sind keine zusätzlichen Informationen erforderlich
C) Ob sie Web-Collaboration benötigen
D) Die Anzahl der Konferenzen pro Monat
E) Ob sie eine Aufzeichnung benötigen


4. Siehe Ausstellung.

Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?

A) Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
B) Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7
C) An IP Office und verankert in IP Office: A-6
D) Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B


5. Welche Aussage zu den verschiedenen Ebenen und den File-Sharing-Funktionen von Avaya Spaces-Benutzern trifft zu?

A) Nur Benutzer auf Mitgliedsebene und höher können Dateien freigeben.
B) Dateifreigabe ist keine Funktion in Avaya Spaces.
C) Alle Benutzerebenen können Dateien freigeben.
D) Nur Benutzer auf Eigentümer-/Administratorebene können Dateien freigeben.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: B,D,E
Question # 4
Answer: B
Question # 5
Answer: D

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