Avaya Proactive Contact Implementation and Maintenance : 3303 Exam

  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
  • Updated: Oct 05, 2026
  • Q & A: 82 Questions and Answers

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Avaya 3303 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Installation and Configuration- Installation prerequisites and environment setup
- Core system configuration and integration
Topic 2: Campaign Management- Outbound dialing strategies and optimization
- Campaign creation and configuration
Topic 3: Reporting and Administration- Reporting tools and analytics
- User administration and security roles
Topic 4: Maintenance and Troubleshooting- System monitoring and performance tuning
- Error handling and troubleshooting procedures
Topic 5: Avaya Proactive Contact Architecture- Dialing modes and campaign processing flow
- System components and deployment architecture

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question #1

In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

  • A. six months plus the current month
  • B. since the dialer was installed
  • C. The current month
  • D. three months plus the current month
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which three are required for license server setup? (Choose three.)

  • A. Tomcat
  • B. The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
  • C. JBOSS
  • D. The license file installed on each Avaya Proactive Contact (APC.system in a pod.
  • E. WebLM Installation
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Question #3

A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

  • A. Application Enablement Services (AES)
  • B. Telephone Application Programming Interface (TAPI)
  • C. Communication Control Toolkit (CCT)
  • D. Telephony Server Application Programming Interface (TSAPI)
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

  • A. The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
  • B. The agents did not get the email describing the new completion code and the conditions for Itsuse.
  • C. The Proactive Contact Agent application has not been updated to use the new completion code.
  • D. The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
  • E. Monitor is not working properly. There should be at least a few calls with the new completion code.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #5

A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

  • A. PRI
  • B. H.323
  • C. SIP
  • D. AML
  • E. SSH
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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