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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) SR Validator
B) Audit Test
C) WFO setup.exe
D) Avaya WTF Preinstall Utility

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) There is just one CTI adapter per data source
C) CTI adapter is required to receive call signalling and meta data from the
D) CTI adapter is not necessary for Integration Service

3. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can add multiple archive database targets
C) You can create database targets in Recorder Manager
D) You can change database targets in Recorder Manager

4. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Create user profiles
B) Assign users to role and scope
C) Create organizations and groups
D) Create roles

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Quality
C) Phone
D) Dialer

Solutions: