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This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.
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| Section | Weight | Objectives |
|---|---|---|
| Success Plan Creation | 25% | - Success planning and goal setting - Stakeholder engagement and alignment - Customer journey mapping |
| Customer Success Industry Knowledge | 15% | - Customer Success trends and market dynamics - Value realization and business outcomes - Customer lifecycle management |
| Renewals and Expansion | 15% | - Driving customer loyalty and growth - Renewal strategies and processes - Identifying expansion opportunities |
| Barrier Management | 25% | - Overcoming resistance and technical hurdles - Identifying adoption barriers - Developing barrier removal strategies |
| Customer Success Management | 20% | - Usage data interpretation and analysis - Continuous value orchestration - Customer engagement and relationship building |
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