Novell Cni-service and support : 50-858 Exam

  • Exam Code: 50-858
  • Exam Name: Cni-service and support
  • Updated: Jul 18, 2026
  • Q & A: 106 Questions and Answers

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Novell 50-858 Exam Syllabus Topics:

SectionObjectives
Service Planning and Preparation- Pre-service activities
  • 1. Planning service visits and schedules
  • 2. Preparing documentation and tools
  • 3. Gathering customer requirements
System Maintenance and Upgrades- Server maintenance
  • 1. Patch and update management
  • 2. Backup and recovery procedures
  • 3. Performance monitoring and optimization
Service Best Practices- Standards and procedures
  • 1. Continuous improvement and feedback
  • 2. Adhering to Novell service guidelines
  • 3. Ensuring customer satisfaction
Troubleshooting and Problem Resolution- Diagnostic procedures
  • 1. Identifying system and network issues
  • 2. Using Novell support tools
  • 3. Resolving common NetWare service problems
Customer Support and Communication- Interpersonal and reporting skills
  • 1. Effective communication with clients
  • 2. Providing guidance and training to end-users
  • 3. Documenting service activities

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