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BBPSD Customer Service Sample Questions:

1. For organisations to improve their customer service they need to:

A) Gather information when a customer may not return.
B) All of the above.
C) Gather information from regular customers.
D) Gather information when they first meet a customer.

2. Many organisations have something called a USP. This means they have a:

A) Unique selling point.
B) Unusual service product.
C) Unique sales pitch.
D) Unique sales position.

3. Organisations need to gather information from customers if:

A) All of the above.
B) They are regular customers.
C) They are not likely to return again.
D) They are likely to return again.

4. If a sales person notices that they are getting a lot of enquiries about a product they do not stock they should:

A) Ignore it and focus on their job.
B) Ignore it for now and check again next month.
C) Put a sign in the shop to say it is not sold here.
D) Investigate if colleagues have noticed the same thing.

5. Frequent interruptions:

A) Help to get a lot of things done at once.
B) Help when working with colleagues.
C) Can help you to make the most of your time.
D) Are a common time wasting activity.

Solutions: