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Facebook Certified Community Manager Sample Questions:

1. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A) The approach that the team agreed upon and the company approved
B) The personal profiles of each community manager to make it clear who is replying
C) The agreed result from a recent poll stating that each community manager will use their initials
D) A company-branded profile used by all community managers with each reply signed by name

2. A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?

A) Host live video Q&A sessions in the group where the influencers host the session
B) Post content customized by the influencers into the group and boost the posts
C) Share exclusive access to the influencers Page and content for members
D) Host a Q&A on Instagram Stories where members can submit questions to influencers

3. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Post applicable community guidelines and pin that post as an announcement.
B) Tag members in every topic discussion to encourage them to comment.
C) Mute members who repeatedly violate group rules.
D) Use an analytics tool to determine which content is best to provide.

4. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Tell members they need to pay to stay in the community
B) Define the brand guidelines for cohesive content in the community
C) Review community posts and delete unprofessional content
D) Ask the members to provide profitable ideas for the community

5. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Tag members in a post when they violate the community guidelines
B) Share the community guidelines in an announcement post
C) Comment on posts with links to the community guidelines
D) Remove members who have previously violated the community guidelines

Solutions: