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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) SRST failover mode
B) Local survivability gateway
C) Regional media storage policies
D) QoS DSCP rewriting

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Webex Edge Audio
B) Cisco Emergency Responder
C) Unified Border Element media bypass only
D) Survivable Gateway

3. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Create Conversation node
C) Queue Task node
D) Add Participant node

4. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1800 requests per minute
B) 1000 requests per minute
C) 300 requests per minute
D) 300 requests per second
E) 30 requests per second

5. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Assign skills to the queue
B) Allocated to Channels
C) Assigned to Capacity-based Teams
D) Assign skills in flow
E) Allotted on Desktop Profile

Solutions: