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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) Where are we now?
B) Did we get there?
C) Where do we want to be?
D) How do we get there?

2. Which one of the following do technology metrics measure?

A) Components
B) Customer satisfaction
C) The end-to-end service
D) Processes

3. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To plan the resources required to manage a release
C) To design and develop capabilities for service management
D) To provide good-quality knowledge and information about services

4. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Identification of risk, analysis and management of the exposure to risk
B) Control of exposure to risk and investment of capital
C) Training of all staff and investment of capital
D) Training in risk management for all staff and identification of risks

5. Which of the following statements MOST correctly identifies the scope of design coordination activities?

A) Any changes that would benefit the organization are included
B) All changes are mandated to be included
C) Only changes to business critical systems are included
D) Only changes that introduce new services are included

Solutions: