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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about the 'service request management' practice is CORRECT?

A) Additional approval is sometimes needed for restoration of service
B) A new workflow is created for each type of request
C) Financial authorization is sometimes required for service requests
D) Service requests are fulfilled using simple workflows

2. Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

3. What type of change is MOST likely to be managed as a service request?

A) An emergency change
B) A normal change
C) An organizational change
D) A standard change

4. Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

5. Which dimension considers data security and privacy?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

Solutions: