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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
B) In the Partner Account record, 'Enable Customer User" on the Contact associated
C) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
D) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
E) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account

2. A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A) "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
B) "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
C) "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
D) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
E) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.

3. In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A) Incorporate the Member Service Manager Home Dashboard on the Contact record
B) Incorporate the 'Transaction Journals' related list on the Contact record
C) Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
D) Incorporate the 'View Member Profile' component on the Contact record

4. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Create standard Salesforce reports and dashboard
B) Install CRM Analytics package
C) Assign Analytics for Loyalty User Permissions.
D) Schedule dataflow for the analytics
E) Create an App using existing templates

5. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Design Datasets with Dataflows and the Dataset Builder
B) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
C) Install and configure Salesforce Marketing Cloud Contacts Connection
D) Install and configure Marketing Cloud Connect to integrate with Loyalty Management

Solutions: