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Microsoft OEM Reseller Sample Questions:

1. A customer purchased a computer from a retail store six months ago.The hardware manufacturer
installed an OEM version of Windows 7 Home Premium on the computer before shipping the computer to the retail store.
The customer requires technical support to restore the operating system to its default settings.
You need to tell the customer which party is responsible for providing technical support.
Who should you tell the customer to contact?

A) Microsoft Support
B) Microsoft Services
C) the hardware manufacturer that preinstalled the operating system
D) the retail store where the client computer was purchased

2. A customer owns a small business. The business has 20 client computers. The business does not
have an IT department.
The customer is considering using Microsoft Office 2010 for email, contract writing, and spreadsheets.
You need to recommend an Office 2010 solution for the customer. The solution must minimize upfront costs.
What should you recommend?

A) Office Home and Business 2010
B) Office Home and Student 2010
C) Office Professional Academic 2010
D) Office Standard 2010
E) Office Professional 2010
F) Office Starter 2010
G) Office Professional Plus 2010
H) Office 365

3. A customer has a home business. The business has five computers. The business does not have any servers.
The customer wants to use Microsoft Office 2010 to create documents, spreadsheets, and presentations.
You need to recommend an Office 2010 suite for the customer. The solution must minimize long-term costs.
What should you recommend?

A) Office Home and Business 2010
B) Office Home and Student 2010
C) Office Professional Academic 2010
D) Office Standard 2010
E) Office Professional 2010
F) Office Starter 2010
G) Office Professional Plus 2010
H) Office 365

4. [DRAG And DROP]
You need to identify which type of Microsoft Office 2010 licenses can be used to install Office 2010 in a
Remote Desktop environment, a Virtual Desktop Infrastructure (VDI) environment, and on a new client computer.
What should you identify?
To answer, drag the appropriate license type to the correct deployment in the answer area.
1.Full Packaged Product (FPP)
2.OEM
3.Volume license

Answer AreaRemote Desktop ServicesVDINew Computer

5. A customer has 100 notebook computers. Each computer has an x86 processor.
The customer plans to upgrade the computers to Windows 7.
You need to recommend an operating system for the computers. The solution must ensure that users can
secure their local data by using Windows BitLocker Drive Encryption (BitLocker) and the solution must
support volume activation.
Which operating system should you recommend?

A) a 32-bit version of Windows 7 Ultimate
B) a 64-bit version of Windows 7 Home Premium
C) a 64-bit version of Windows 7 Enterprise
D) a 32-bit version of Windows 7 Home Premium
E) a 32-bit version of Windows 7 Enterprise
F) a 64-bit version of Windows 7 Professional
G) a 64-bit version of Windows 7 Ultimate
H) a 32-bit version of Windows 7 Professional

Solutions: