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Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 Exam
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Oct 01, 2026
- Q & A: 79 Questions and Answers
About Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 Exam Questions
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Assignment and Routing | - Omnichannel routing
|
| Topic 2: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 3: Digital Customer Service and Chat | - Chatbot and automation
|
| Topic 4: Notifications, Emails, and Interactions | - Email processing
|
| Topic 5: Redwood UX and AI Features | - AI capabilities
|
| Topic 6: Data Migration and Integration | - Data import/export
|
| Topic 7: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 8: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question #1
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- B. DCS is a visual development tool for creating applications in VBCS.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
Correct Answer: C,D 🗳️
Question #2
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. not be able to preview your application before you publish it
- B. be required to create all of your own components for the display of Engagement Cloud objects
- C. have to contact Oracle Support for the permission to deploy your custom DCS application
- D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
Correct Answer: B 🗳️
Question #3
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Categories facilitate the assignment of an agent to the service request.
- B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
- C. Categories determine the steps an agent must follow to close the service request.
- D. The hierarchical structure of the categories helps to improve the service request classification.
- E. Filter the selection of the product related to the service request, when filtering by a particular category.
Correct Answer: A,B,D 🗳️
Question #4
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Duration
- B. Interval
- C. Start/Stop
- D. Available
- E. Time Period
Correct Answer: A 🗳️
Question #5
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Correct Answer: A 🗳️
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