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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B) DCS is a visual development tool for creating applications in VBCS.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

2. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) be required to create all of your own components for the display of Engagement Cloud objects
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

3. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories facilitate the assignment of an agent to the service request.
B) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
C) Categories determine the steps an agent must follow to close the service request.
D) The hierarchical structure of the categories helps to improve the service request classification.
E) Filter the selection of the product related to the service request, when filtering by a particular category.

4. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Duration
B) Interval
C) Start/Stop
D) Available
E) Time Period

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

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