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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
B) View cannot be renamed or deleted but only modified.
C) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) Views do not depend on the number and purpose of the interface that your organization uses.

2. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

A) Add aConcept
B) Add to Existing Concept
C) Edit Concept
D) Add Synonyms
E) Copy a Concept

3. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A) tasks for specific users
B) tasks that are unassigned
C) open tasks only
D) tasks that are assigned
E) tasks related tospecific content types only

4. Which statement is true about generic objects?

A) A genericobject representation must be built for custom objects.
B) CRUD operations cannot be performed with generic objects.
C) Batching and chaining operations are supported only by generic objects.
D) A generic object representation must be built for handling standard objects.

5. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Edit the alias text file to include alias words - battery damage, battery issue, battery.
B) Include battery and damage as keywords under Answers Stop Words.
C) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
D) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Solutions: