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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

A) Desirability, viability, and feasibility
B) Competitive advantage, impact, and own ability
C) Novelty, privacy, and potential to go viral

2. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Messaging
B) Onsite Visit
C) Self-Service

3. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) How might we save our existing customers time by preemptively serving the info they need to
B) As a user, I want to see trending support resources upon the first login to customer support so I
C) Unify platforms and centralize support operations to save customers time and reduce business

4. Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering"?

A) Viability
B) Feasibility
C) Desirability

5. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

A) Align UX research goals with stakeholders' goals
B) Strictly align to stakeholders' business requirements.
C) Create high-fidelity prototypes to gain design buy-in.

Solutions: