SAP Certified - SAP Field Service Management : C_FSM_2601 Exam

  • Exam Code: C_FSM_2601
  • Exam Name: SAP Certified - SAP Field Service Management
  • Updated: Aug 03, 2026
  • Q & A: 68 Questions and Answers

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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Integration16%- Third-Party System Integration
- API and Web Services
- Integration with SAP ERP and CRM
- SAP FSM System Configuration
Topic 2: Resource Management22%- Skill-Based Matching
- Technician Management
- Travel and Route Optimization
- Workforce Planning and Forecasting
Topic 3: Service Reporting and Analytics16%- Reports and Dashboards
- KPI Monitoring and Analysis
- Custom Report Generation
- Service Performance Metrics
Topic 4: Mobile Application20%- Offline Capabilities
- Mobile Checkout and Time Tracking
- Real-Time Communication
- Field Service Mobile App Features
Topic 5: Service Order Management26%- Service Order Creation and Processing
- Service Order Status Management
- Service Order Scheduling and Planning
- Service Order Assignment and Routing

SAP Certified - SAP Field Service Management Sample Questions:

1. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Autoscheduling
B) Smartforms and feedback (checklists)
C) Customer self service


2. What kinds of checkout processes are supported?
There are two correct answers.

A) Complete smartform
B) Group checkout (for multiple activities under one service call)
C) Standard checkout (per activity)
D) Save efforts


3. What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.

A) (#technicians * #activities) ≤ 75,000
B) (#technicians * #activities) ≤ 90,000
C) (#technicians * #activities) ≤ 100,000


4. How can smartform instances be created?
There are three correct answers.

A) Manually by a dispatcher on the Field Service Management web UI
B) Automatically by a business rule
C) Manually by a technician on a mobile app
D) By the customer in the FSM Self Service application


5. What is the most common way to create master data in FSM?
Choose the correct answer.

A) Manual creation in the Master Data module
B) By integration with back-end systems
C) By bulk upload with the Data Loader


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,B
Question # 3
Answer: B
Question # 4
Answer: A,B,C
Question # 5
Answer: B

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