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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified Communications Manager software conference bridge resources
C) Cisco Unified Communications Manager CTI route points
D) Cisco Unified IP phone built-in-bridge

2. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the Media Routing Peripheral Gateway for the dialer
B) in the campaign manager on the Logger A server
C) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D) in the dialer process on the Peripheral Gateway

3. Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
C) Cisco Unified CRM Connector for Siebel
D) Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled

4. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) VMware images must boot from the SAN and store all data on the SAN.
B) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
C) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
D) Oversubscription of virtual CPU or memory is not supported.

5. When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)

A) Log out of Cisco Agent Desktop followed by Extension Mobility.
B) Log in to Extension Mobility followed by Cisco Agent Desktop.
C) Log out of Extension Mobility followed by Cisco Agent Desktop.
D) Log in to Extension Mobility and Cisco Agent Desktop at the same time.
E) Log in to Cisco Agent Desktop followed by Extension Mobility.
F) Log out of Extension Mobility and Cisco Agent Desktop at the same time.

Solutions: