SAP C_C4HCX Exam : SAP Certified - Solution Architect - SAP Customer Experience

  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • Updated: Oct 07, 2026
  • Q & A: 82 Questions and Answers

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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Experience Portfolio Overview20%- SAP Commerce Cloud
- SAP Marketing Cloud / Emarsys
- SAP Customer Data Cloud
- SAP Service Cloud
- SAP Sales Cloud
Intelligent Enterprise and Innovation10%- Emerging technologies and roadmap
- AI and automation in CX solutions
Customer Data and Governance15%- Compliance and data privacy
- Data analytics and insights
- Customer data management and identity
Integration and Extensibility25%- SAP Integration Suite
- SAP Business Technology Platform (BTP) integration
- Data flow and system connectivity
- Extensibility options and best practices
Project Delivery and Implementation15%- Solution deployment and operations
- Performance and scalability
- Implementation lifecycle and planning
Solution Architecture Fundamentals15%- Customer Experience strategy and design
- Architecture principles and methodologies

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

Question #1

When are product fields created in SAP Emarsys Customer Engagement?

  • A. When new products are added to the inventory.
  • B. When specific product packages or add-ons are enabled.
  • C. During the customer checkout process.
  • D. When user accounts are registered.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

  • A. Identity management
  • B. Organizational management
  • C. Access management
  • D. Policy-based access control
  • E. Delegated administration
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #3

What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

  • A. Types
  • B. Categories
  • C. Folders
  • D. Catalogs
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

  • A. Sell
  • B. Manufacture
  • C. Plan
  • D. Deliver
  • E. Source
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Question #5

Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

  • A. Central integration point for master data
  • B. Out of the box integrations provided to cloud solutions from SAP
  • C. Improve trust level of master data
  • D. Ensure high quality of master data across all applications
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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