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SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX Exam
- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Updated: Sep 27, 2026
- Q & A: 82 Questions and Answers
About SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX Exam Questions
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| Topic 2: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Topic 4: SAP Integration Suite | 11-20% | - Integration strategy and architecture - Cloud Integration capabilities - Open Connectors - API Management |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| Topic 6: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.
- A. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
- B. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
- C. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
- D. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
- E. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
Correct Answer: A,C,E 🗳️
Question #2
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
- A. Establish release management.
- B. Integrate clean core practices in the end-to-end value process chain.
- C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
- D. Establish regular housekeeping tasks and procedures.
- E. Define roles and responsibilities as part of a process transformation office.
Correct Answer: A,C,E 🗳️
Question #3
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. Mashups
- B. Events
- C. Key User Tools
- D. SAP Cloud Applications Studio
Correct Answer: C,D 🗳️
Question #4
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
- A. Configuration
- B. Transaction
- C. Business
- D. Master
- E. Organization
Correct Answer: A,B,D 🗳️
Question #5
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
- A. To serve as the primary attribute for matching incoming event data to an existing group
- B. To store the unique identifier for the group generated by the SAP CDP pipeline
- C. To specify the parent entity in a relationship schema
- D. To represent the highest quality and most recent cdpld of the group
Correct Answer: A 🗳️
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