SAP C_C4C14_1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Sep 17, 2026
  • Q & A: 155 Questions and Answers

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SAP C_C4C14_1811 Exam Syllabus Topics:

SectionObjectives
Service Request Processing- Service request management
- Service orders and notifications
Service Contract and Resource Management- Resource and scheduling setup
- Service contract configuration
Service Analytics and Integration- Reporting and analytics
- Integration with other SAP solutions
SAP Service Cloud Overview- Understanding SAP Service Cloud concepts
- Solution architecture and capabilities

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1

Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

  • A. Mindouch
  • B. SAP JAM
  • C. Google Docs
  • D. Microsoft Sharepoint
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

  • A. Copy the access right from a business user who already has access to the work center view
  • B. Create a business role that has access to the work center view and assign it to the business user
  • C. Assign the business user to the organizational structure.
  • D. Use business scoping to activate the work center containing the view
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

  • A. Google maps
  • B. Hotmail
  • C. Mindtouch
  • D. Whatsapp
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #4

Which channel types are supported in SAP Cloud for Customer? ]

  • A. Business-to-business
  • B. Business-to-consumer
  • C. Business-to-customer
  • D. Employee support
  • E. Consumer-to-consumer
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Question #5

You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

  • A. In integration under the Business Configuration work center
  • B. In General Settings under the Administrator work center
  • C. In Service and Social General Settings under the Administrator work center
  • D. In Fine-Tuning under the Business Configuration work center
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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