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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which role is responsible for carrying out the activities of a process?

A) Process practitioner
B) Process owner
C) Service manager
D) Change manager

2. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

3. Which one of the following would NOT be defined as part of every process?

A) Roles
B) Inputs and outputs
C) Metrics
D) Functions

4. Which of the following identifies the purpose of design coordination?

A) Ensuring all service designs have availability designed into them
B) Control of all supplier relationships from design right through to the production environment
C) Designing of all the links between every service design process and all other processes in the service lifecycle
D) Provide a single point of control for all activities and processes within the service design stage of the lifecycle

5. Which of the following is MOST concerned with the design of new or changed services?

A) Change management
B) Service design
C) Service transition
D) Service strategy

Solutions: