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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following are valid parts of the service portfolio?
1 . Service pipeline
2 . Service knowledge management system (SKMS)
3 . Service catalogue

A) 1 and 3 only
B) 1 and 2 only
C) All of the above
D) 3 only

2. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service design
B) Service transition
C) Service strategy
D) Service operation

3. Which two elements of financial management for IT services are mandatory?

A) Accounting and charging
B) Budgeting and accounting
C) Budgeting and charging
D) Costing and charging

4. Which one of the following is the BEST definition of the term 'service management'?

A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) The management of functions within an organization to perform certain activities
C) Units of organizations with roles to perform certain activities
D) A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

5. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Recording service desk staff absence
C) Intrusion detection
D) Monitoring the status of configuration items

Solutions: