EXIN ITIL-F Exam : ITIL Foundation

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Oct 04, 2026
  • Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
ITIL Practices Overview- Technical management practices
- General management practices
- Service management practices
Key Concepts of Service Management- Value creation through services
  • 1. Utility and warranty concepts
    • 2. Service relationships
      ITIL Guiding Principles- Core guiding principles
      • 1. Optimize and automate
        • 2. Start where you are
          • 3. Focus on value
            • 4. Think and work holistically
              • 5. Collaborate and promote visibility
                • 6. Progress iteratively with feedback
                  • 7. Keep it simple and practical
                    ITIL Service Value System (SVS)- Service Value Chain activities
                    • 1. Plan
                      • 2. Deliver and Support
                        • 3. Obtain/Build
                          • 4. Engage
                            • 5. Improve
                              • 6. Design and Transition
                                The Four Dimensions of Service Management- Partners and suppliers
                                - Value streams and processes
                                - Information and technology
                                - Organizations and people

                                EXIN ITIL Foundation Sample Questions:

                                Question #1

                                Which of the following are valid parts of the service portfolio?
                                1 . Service pipeline
                                2 . Service knowledge management system (SKMS)
                                3 . Service catalogue

                                • A. 1 and 3 only
                                • B. 1 and 2 only
                                • C. All of the above
                                • D. 3 only
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #2

                                In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

                                • A. Service design
                                • B. Service transition
                                • C. Service strategy
                                • D. Service operation
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #3

                                Which two elements of financial management for IT services are mandatory?

                                • A. Accounting and charging
                                • B. Budgeting and accounting
                                • C. Budgeting and charging
                                • D. Costing and charging
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #4

                                Which one of the following is the BEST definition of the term 'service management'?

                                • A. A set of specialized organizational capabilities for providing value to customers in the form of services
                                • B. The management of functions within an organization to perform certain activities
                                • C. Units of organizations with roles to perform certain activities
                                • D. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #5

                                Which one of the following would NOT involve event management?

                                • A. Recording and monitoring environmental conditions in the data centre
                                • B. Recording service desk staff absence
                                • C. Intrusion detection
                                • D. Monitoring the status of configuration items
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

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