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| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Topic 2: ITIL Guiding Principles | - Core guiding principles
|
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
| Topic 5: Key Concepts of Service Management | - Value creation through services
|
Which of the following are basic concepts used in access management?
Correct Answer: A 🗳️
What are customers of IT services who work in the same organization as the service provider known as?
Correct Answer: C 🗳️
What BEST describes the purpose of analyzing risk?
Correct Answer: B 🗳️
What should the IT service continuity process primarily support?
Correct Answer: D 🗳️
The remediation plan should be evaluated at what point in the change lifecycle?
Correct Answer: C 🗳️
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