EXIN ITIL Foundation : ITIL-F Exam

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Oct 04, 2026
  • Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
Topic 2: ITIL Guiding Principles- Core guiding principles
  • 1. Think and work holistically
    • 2. Start where you are
      • 3. Collaborate and promote visibility
        • 4. Progress iteratively with feedback
          • 5. Keep it simple and practical
            • 6. Focus on value
              • 7. Optimize and automate
                Topic 3: ITIL Service Value System (SVS)- Service Value Chain activities
                • 1. Deliver and Support
                  • 2. Improve
                    • 3. Obtain/Build
                      • 4. Plan
                        • 5. Engage
                          • 6. Design and Transition
                            Topic 4: ITIL Practices Overview- Technical management practices
                            - General management practices
                            - Service management practices
                            Topic 5: Key Concepts of Service Management- Value creation through services
                            • 1. Service relationships
                              • 2. Utility and warranty concepts

                                EXIN ITIL Foundation Sample Questions:

                                Question #1

                                Which of the following are basic concepts used in access management?

                                • A. Rights, access, identity, directory services, service/service components
                                • B. Normal, temporary, emergency, personal, group
                                • C. Physical, personnel, network, emergency, service
                                • D. Personnel, electronic, network, emergency, identity
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #2

                                What are customers of IT services who work in the same organization as the service provider known as?

                                • A. Valued customers
                                • B. Strategic customers
                                • C. Internal customers
                                • D. External customers
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #3

                                What BEST describes the purpose of analyzing risk?

                                • A. To review remediation planning
                                • B. To assess impact and probability
                                • C. To assess impact and urgency
                                • D. To review transition planning
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #4

                                What should the IT service continuity process primarily support?

                                • A. Mission critical services at peak business periods
                                • B. Critical IT processes
                                • C. All the services in the service portfolio
                                • D. Business continuity strategy
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #5

                                The remediation plan should be evaluated at what point in the change lifecycle?

                                • A. After the post implementation review has identified a problem with the change
                                • B. Immediately after the change has failed and needs to be backed out
                                • C. Before the change is approved
                                • D. After implementation but before the post implementation review
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

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