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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist der PRIMÄRE Nutzen eines Änderungsplans?

A) Zur Verwaltung von Notfalländerungen
B) Zur Unterstützung der „Incident Management“-Praxis und der Verbesserungsplanung
C) Zum Verwalten von Standardänderungen
D) Um Änderungen zu planen und Konflikte zu vermeiden

2. Was ist KEIN Bestandteil des Service-Wertesystems?

A) Die vier Dimensionen des Servicemanagements
B) Governance
C) Die Leitprinzipien
D) Praktiken

3. Welche Dimension umfasst ein Workflow-Management-System?

A) Partner und Lieferanten
B) Organisationen und Personen
C) Wertströme und Prozesse
D) Information und Technologie

4. Was ist der WICHTIGSTE Grund für die Priorisierung von Vorfällen?

A) Um sicherzustellen, dass Vorfälle mit den größten Auswirkungen zuerst gelöst werden
B) Um den Informationsaustausch zu erleichtern, lernen
C) Um Links zu verwandten Änderungen und bekannten Fehlern bereitzustellen
D) Um sicherzustellen, dass die Erwartungen der Benutzer realistisch sind

5. Welche Aussage zum IT-Servicemanagement ist RICHTIG?
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A) Es wird von IT-Dienstleistern durchgeführt, die eine Kombination aus Personal, Prozessen und Technologie einsetzen
B) Es wird von Kunden mithilfe einer Mischung aus IT-Systemen, Diensten und Prozessen durchgeführt
C) Die Durchführung erfolgt durch den Service Desk unter Einsatz einer Kombination aus Personal, Prozessen und Technologie
D) Es wird von IT-Dienstleistern durchgeführt, die einen Mix aus Lieferanten und deren Produkten verwenden.

Solutions: