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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Focusing on the root cause of current issues
B) Basing the statement on a problem identified in research
C) implying solutions to the challenge

2. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A) Unify platforms and centralize support operations to save customers time and reduce business costs.
B) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
C) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

3. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Identify user quotes to make the case.
B) Align design implications to business goals.
C) Co-create a journey map with users

4. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?

A) Revenue Cloud
B) Marketing Cloud
C) Commerce Cloud

5. Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizing the Jobs to Be Gone framework.
What are the core principles of the Jobs to Be Gone framework?

A) Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
B) Customer-centric, Values driven, Flexible, Revenue focused
C) Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

Solutions: