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The ServiceNow CIS-EM (Certified Implementation Specialist-Event Management) certification exam is designed to test the knowledge and skills of individuals who are responsible for implementing and managing event management processes within the ServiceNow platform. This certification is ideal for professionals who work with ServiceNow's event management application and want to demonstrate their expertise in this area. The exam covers a range of topics including event management setup, configuration, and troubleshooting, as well as the use of event management workflows, policies, and notifications.
NEW QUESTION # 13
What event value will auto close an alert?
- A. Resolution State of Clear
- B. Resolution State of Closing
- C. Type of Clear
- D. Severity of 0/Clear
- E. Severity of -1/OK
Answer: B
NEW QUESTION # 14
What applications are included in the ITOM Health product?
- A. ITOM Visibility
- B. Cloud Management
- C. Discovery and Service Mapping
- D. Event Management and Operational Intelligence
Answer: D
NEW QUESTION # 15
If the Message Key is not populated, the default value is created from which fields?
- A. Source, type. node, resource, and metric name
- B. Source, source instance, node, and resource
- C. Source, source instance, node, and type
- D. Source, type. node, resource, and time of event
- E. Source, type. node, and metric name
Answer: A
NEW QUESTION # 16
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?
- A. Both anomaly A and anomaly B
- B. Neither anomaly A or anomaly B
- C.
- D.
Answer: D
Explanation:
Explanation/Reference:
Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/create-alert-promotion-rule.html
NEW QUESTION # 17
Which two methods can be used to improve the processing of events in large network environments? (Choose two.)
- A. Ensure the bucket value in the event table is greater than 0
- B. Increase the number of scheduled jobs processing events
- C. Enable multi-node processing
- D. Increase the source polling interval
Answer: A,C
NEW QUESTION # 18
When creating an alert management rule, where would you specify a workflow to resolve a given condition?
- A. From the Remediation tab
- B. From the Launcher tab
- C. From the Actions tab
- D. In the Related Links section
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/create-alert-management-rule.html
NEW QUESTION # 19
What is the default collection/polling interval applied to all event connectors?
- A. Every 10 seconds
- B. Every 40 seconds
- C. Every 120 seconds
- D. Every 5 seconds
- E. Every 60 seconds
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/collaboration/task/ t_ConfigureThePollingInterval.html
NEW QUESTION # 20
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
- A. Only the event rule with the lowest Order of execution number will run.
- B. All event rules will run, from the highest to the lowest Order of execution numbers.
- C. Only the event rule with the highest Order of execution number will run.
- D. All event rules will run, from the lowest to the highest Order of execution numbers.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMViewEventRule.html
NEW QUESTION # 21
What are the valid states an alert can be in during its lifecycle?
- A. Open, Reopen, Flapping, Closed
- B. Open, Updating, Swinging, Closed
- C. New, Updating, Waiting, Complete
- D. Open, Warning, Flapping, Clear
Answer: A
NEW QUESTION # 22
When sending data from the monitoring source to the additional_info field, what format is supported?
- A. YAML
- B. XML
- C. JSON
- D. Comma separated
Answer: C
NEW QUESTION # 23
What two key steps must be performed after creating a new connector instance? (Choose two.)
- A. Test the connector
- B. Assign a MID Server to the connector
- C. Debug the connector
- D. Enter credentials for the connector
- E. Activate the connector
Answer: A,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMConfigureConnectorInstance.html
NEW QUESTION # 24
What type of system can a MID Server can be installed on?
- A. Mac OS X System
- B. Microsoft Windows Server
- C. Microsoft Windows Desktop
- D. Any system inside the customer firewall
- E. Linux System
- F. OpenVMS System
Answer: B
NEW QUESTION # 25
What would be an appropriate use case for having to write JavaScript in Event Management?
- A. To create a custom action within a subflow
- B. To automatically create an incident
- C. To parse a node name out of your raw event data in an event rule
- D. To change the value of the message key
Answer: A
NEW QUESTION # 26
When performing CI Binding, what fields does Event Management match to the Node?
- A. CI name, FQDN, SSH public host keys
- B. System class name, FQDN, IP or MAC address
- C. CI Name, FQDN, IP, MAC Address
- D. CI Name, DNS, IP, MAC Address
Answer: A
NEW QUESTION # 27
By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?
- A. System class name, Fully qualified domain name, IP or MAC address
- B. CI name, Fully qualified domain name, IP or MAC address
- C. CI name, Webserver name, IP or MAC address
- D. CI name, Fully qualified domain name, SSH public host keys
Answer: B
NEW QUESTION # 28
Which is an invalid state for an alert?
- A. Closed
- B. Reopen
- C. Flapping
- D. Processed
Answer: D
NEW QUESTION # 29
How often do baseline event connectors retrieve events?
- A. Every 30 seconds
- B. Every 1 minute
- C. Every 2 minutes
- D. Every 5 minutes
- E. Every 10 minutes
Answer: C
NEW QUESTION # 30
When creating event rules, is it best practice to create:
- A. Two rules for every event
- B. As many rules as possible
- C. One rule for every event
- D. As few rules as possible
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/create-event-rules.html
NEW QUESTION # 31
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
- A. CI Remediations
- B. CI Class Manager
- C. Process to CI Type Mapping
- D. CI Identifiers
- E. CI Relation Types
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration- management/concept/c_CMDBClassifications.html
NEW QUESTION # 32
Based on the information shown, which of the following three alerts should be processed first?
- A. The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services - (3.0, 1000000)
2. Severity - (1.0, 100000)
3. CI type - (60.0, 100)
4. Role - (2.0, 10)
5. Secondary - (0)
6. State - (1.0, 0.001) - B. They should be processed in the order in which they were received.
- C. The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services - (4.0, 1000000.0)
2. Severity - (4.0, 100000.0)
3. CI type - (60.0, 100.0)
4. Role - (2.0, 10.0)
5. Secondary - (0)
6. State - (1.0, 0.001) - D. The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services - (3.0, 1000000.0)
2. Severity - (3.0, 100000.0)
3. CI type - (60.0, 100.0)
4. Role - (2.0, 10.0)
5. Secondary - (0)
6. State - (1.0, 0.001)
Answer: C
NEW QUESTION # 33
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
- A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
- B. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
- C. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
- D. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.
Answer: C,D
NEW QUESTION # 34
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CIS-EM Questions - Truly Beneficial For Your ServiceNow Exam: https://www.vceengine.com/CIS-EM-vce-test-engine.html
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