HP Implementing HP Service Manager Software : HP0-M22 Exam

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Sep 05, 2026
  • Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HP Service Manager Processes and Modules8%- ITIL-aligned processes
  • 1. Change management
    • 2. Problem management
      • 3. Incident management
        • 4. Service level management
          • 5. Release management
            - Tailoring and engine components
            • 1. Approval engine
              • 2. Security configuration
                • 3. Notification engine
                  Topic 2: Fundamental HP Service Manager Technologies and Methodologies8%- Client types and features
                  • 1. Windows client
                    • 2. Web client
                      - Server components and functions
                      • 1. RDBMS server
                        • 2. Web server
                          • 3. Application server
                            - Integration methods
                            • 1. Connect-It
                              • 2. Web Services
                                • 3. LDAP
                                  Topic 3: Configuration and Customization25%- Data management
                                  • 1. Custom fields and dictionaries
                                    • 2. Global variables and lists
                                      • 3. Database schema
                                        - Process configuration
                                        • 1. Form layout
                                          • 2. Workflow design
                                            Topic 4: Architecture, Installation and Deployment25%- Installation and upgrade
                                            • 1. Client deployment
                                              • 2. Database setup
                                                • 3. Server installation
                                                  - System architecture
                                                  • 1. Port and firewall requirements
                                                    • 2. Network topology
                                                      Topic 5: Troubleshooting and Optimization10%- Performance tuning
                                                      - Error diagnosis
                                                      Topic 6: Administration, Maintenance and Reporting24%- Reporting and integration
                                                      • 1. Decision Center
                                                        • 2. Crystal Reports
                                                          - System administration
                                                          • 1. User and role management
                                                            • 2. Backup and recovery

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