ITIL 4 Strategist: Direct, Plan and Improve (DPI) : ITIL4-DPI Exam

  • Exam Code: ITIL4-DPI
  • Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • Updated: Oct 04, 2026
  • Q & A: 42 Questions and Answers

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ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Topic 2
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 3
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 4
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

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