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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is TRUE regarding services and desired outcomes?

A) Services completely eliminate risks associated with achieving outcomes
B) Services may have unintended and surprising outcomes, both positive and negative
C) Services always result in positive effects without exceptions
D) Services guarantee that all intended outcomes will be achieved

2. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Service action
B) Transfer of goods
C) Service offering
D) Access to resources

3. What is a digital product?

A) The access to the service provider's resources and their use according to the agreed terms and conditions
B) A combination of an organization's resources based on digital technology and designed to offer value to consumers
C) A formal description of one or more services designed to address consumer needs
D) Actions performed by a service provider or jointly by a service provider and consumer

4. Where are the details of the required performance outcomes of a service defined?

A) Service requests
B) Service components
C) Service offerings
D) Service level agreements

5. Which statement BEST explains the relationship between an organization's purpose and its operating model?

A) The operating model replaces the organization's purpose once the value chain is defined
B) The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose
C) The purpose and operating model are unrelated because one focuses on customers and the other on internal processes
D) The operating model defines the organization's financial strategy to achieve its purpose

Solutions: