Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) : MB-230日本語 Exam

  • Exam Code: MB-230J
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Jul 17, 2026
  • Q & A: 373 Questions and Answers

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Microsoft MB-230: Positions and Salary

To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.

What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam

  • Type of Questions: This test format is multiple choice.
  • Passing Score 700 / 1000
  • language: English
  • Length of Examination: 45 mins
  • Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
  • 1. Use out-of-box Customer Service reports
    • 2. Build custom dashboards and visualizations
      - Implement Customer Voice surveys and feedback
      Manage entitlements and service level agreements (SLAs)15-19%- Implement SLAs
      • 1. Manage SLA calculations and pauses
        • 2. Define SLA KPIs and timelines
          • 3. Configure SLA actions and warnings
            - Configure entitlements
            • 1. Associate entitlements with customers and cases
              • 2. Define entitlement terms and restrictions
                Implement scheduling10-14%- Configure service scheduling
                • 1. Define service activities and requirements
                  • 2. Implement scheduling rules and availability
                    • 3. Set up resources and resource groups
                      Implement Connected Customer Service2-6%- Set up IoT and field service integration
                      Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
                      • 1. Create custom forms and workflows
                        • 2. Connect Customer Service with other apps
                          Implement routing and work distributionnull- Configure unified routing
                          • 1. Define routing rules and decision trees
                            • 2. Set up workstreams and queues
                              Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                              • 1. Integrate channels and productivity tools
                                • 2. Set up app profiles and session templates
                                  Manage cases and knowledge management51-55%- Create and manage cases
                                  • 1. Implement case routing and queues
                                    • 2. Configure case types and statuses
                                      • 3. Manage case hierarchies and relationships
                                        - Implement knowledge management
                                        • 1. Integrate knowledge with cases and portals
                                          • 2. Configure knowledge search and recommendations
                                            • 3. Create and manage knowledge articles
                                              - Configure Dynamics 365 Copilot for Service

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