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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support and Management Tools | 10% | - Security and mobility solutions - HP Web Jetadmin and management software - Service and support offerings |
| Topic 2: Positioning and Selling Solutions | 20% | - Communicate value and ROI - Address objections and close sales - Match products to customer needs |
| Topic 3: HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Topic 4: HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Security, manageability and performance features - Desktops, notebooks and workstations |
| Topic 5: Understand Customer Requirements | 20% | - Identify business and user needs - Analyze customer environment and usage scenarios - Define solution requirements |
Question 1
What is the HP strategy in the printing and personal systems market?
A. Build a full line of reliable devices, including the industry's best set of security, mobility, and management solutions, which give the customer the best value for money
B. Produce printing and personal systems that are highly desirable and offer the best entry price.
C. Develop ever-lasting products at the best market price.
D. Build devices that require replacement within three years to ensure compatibility with software updates.
Question 2
Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A. desktop mini (DM)
B. tower (TWE)
C. small form factor (SFF)
D. ultra slim desktop (USDT)
Question 3
Where is the value in having a high Recommended Monthly Page Volume (RMPV) on an HP OfficeJet printer?
A. This allows for full compatibility with the HP Flow scanners and ADFs.
B. This demonstrates that they are durable all the way up to an Enterprise environment
C. It counts mobile printed pages.
D. This keeps the printouts durable and document proof
Question 4
Which management software solution allows IT administrators to deploy OS, software, and system configuration?
A. LANDesk management software
B. Data Protector management software
C. HP Embedded Web Server software
D. Insight Control management software
Question 5
What is a benefit of selling HP value rather than specifications'?
A. It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
B. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
C. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
D. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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