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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Protection from manufacturer defects
B) Multiple response time options to meet customer needs
C) Operating system and firmware updates
D) Mandatory customer self-repair (offshore)

2. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

A) Do you require security features such as hardware or BIOS protection?
B) How distributed is your workforce?
C) How necessary is it for you to minimize capital expenditures?
D) Would you consider a lease-to-own solution?

3. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

A) All Partners can resell HP Lifecycle Services as transactional upfront payments
B) All Partners can sell HP Lifecycle Services contractually.
C) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
D) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
E) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.

4. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
B) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
C) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
D) At the time designated in the customer's service level agreement for implementing the customer's request for changes

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