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HP HP2-K40 Exam Syllabus Topics:

HP Selling HP Storage Solutions and Services Sample Questions:

Question 1

An HP product representative is having an initial conversation with a customer regarding a backup and restore opportunity.
What should the product representative initially ask the customer?

A. Has the company experienced losses caused by delay in restoring to remote locations?
B. Do you use backup software? Are you experiencing any issues? Are there any Service Level Agreements (SLAs) that must be met?
C. Who handles remote office backups? How confident are you about the reliability of your backups?
D. Do you have problems staying within the backup window? How often do you lose data?

Question 2

A customer tells you that the warranty will provide sufficient services for their company. Which customer requirement cannot be met through a warranty?

A. replacement of defective parts
B. escalation management
C. new parts that use the default configuration
D. coverage window from 8 a.m. to 5 p.m.

Question 3

What should you do when you know a customer is talking to a storage competitor?

A. Answer only the questions on the customer's Request For Proposal (RFP).
B. Use Battlecards and competitive presentations to counter any objections.
C. Discuss discounts and attach additional options.
D. Attack the competition as the best form of defense.

Question 4

What is the best question to ask during an early discussion with a customer lookingto upgrade their inhouse Microsoft Exchange storage environment from 2010 to 2013?

A. Are you considering NAS for your Exchange stores?
B. Do you have a SAN in-place to Virtualise your Exchange environment?
C. Have you explored co-location Exchange opportunities?
D. What is your plan for mailbox quotas?

Question 5

You are selling an HP customer a new solution and want to recommend HP Proactive Care.
The customer has purchased HP Foundation Care in the past for other HP solutions. Which benefit does Proactive Care offer this customer that Foundation Care does not?

A. firmware updates
B. hardware support
C. health scan
D. 24 x 7 coverage window

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