WGU Operations Management (C215, VDC2) : Operations-Management Exam

Exam Code: Operations-Management
Exam Name: WGU Operations Management (C215, VDC2)
Updated: Oct 01, 2026
Q & A: 72 Questions and Answers

About WGU Operations Management (C215, VDC2) : Operations-Management Exam Questions

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WGU Operations-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Competency 6: Production Planning and Scheduling	- Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Aggregate planning - Master Production Schedule (MPS)
Topic 2: Competency 2: Quality Management	- Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby)
Topic 3: Competency 5: Capacity Planning and Facility Layout	- Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position)
Topic 4: Competency 4: Supply Chain Management	- Logistics and distribution - Inventory management - Supply chain design and strategy - Sourcing and procurement
Topic 5: Competency 7: Forecasting	- Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures
Topic 6: Competency 3: Process Improvement and Problem Solving	- Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle
Topic 7: Competency 1: Operations Management Fundamentals	- Product and service design - History and evolution of operations management - Operations strategy and competitive priorities

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A. A hybrid aggregate plan
B. A level aggregate plan
C. A modified sales and operations plan
D. A chase aggregate plan

Reveal Solution Discussion 0

Correct Answer: D 🗳️