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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Prozess arbeitet mit dem Vorfallmanagement zusammen, um sicherzustellen, dass Sicherheitsverletzungen erkannt und protokolliert werden?

A) Service-Level-Management
B) Zugriffsverwaltung
C) Änderungsmanagement
D) Kontinuierliche Serviceverbesserung

2. Was ist die Definition eines Serviceverbesserungsplans (SIP)?

A) Ein Input vom Verfügbarkeitsmanagement zum Service-Level-Management, der den Service-Designplan detailliert beschreibt
B) Ein formeller Plan zur Implementierung von Verbesserungen an den Geschäftsprozessen eines Kunden
C) Ein Input vom Finanzmanagement für IT-Services an das Service-Level-Management mit detaillierten Angaben zum Budgetplan
D) Ein formeller Plan zur Implementierung von Verbesserungen an einem Service oder Prozess

3. Was ist der Zweck der Problemmanagement-Praxis?

A) Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
B) Die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen, indem wir die Dienstleistungen kontinuierlich identifizieren und verbessern
C) Die Wahrscheinlichkeit und die Auswirkungen von Vorfällen verringern, indem tatsächliche und potenzielle Ursachen von Vorfällen ermittelt und Workarounds und bekannte Fehler verwaltet werden.
D) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt

4. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Es ist notwendig, alle Unterlagen auszufüllen, bevor eine Notfallgebühr erhoben wird
B) Die Autorisierung von Notfalländerungen kann bis nach der Implementierung aufgeschoben werden
C) Notfalländerungen werden normalerweise nicht im Änderungsplan erfasst
D) Notfalländerungen sind risikoarm und gut verstanden

5. Welche Aktivität in der Wertschöpfungskette stellt sicher, dass die fortlaufende Serviceaktivität den Erwartungen der Benutzer entspricht?

A) Plan
B) Liefern und unterstützen
C) Einbinden
D) Erhalten/Erstellen

Solutions: