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EXIN ITIL Foundation (V4) Sample Questions:

1. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) The service value system
B) Service consumption
C) Service relationship management
D) The release management' practice

2. Which describes the utility of a service?

A) A service that supports the performance of the consumer
B) A service that meets its service level targets
C) A service that increases constraints on the consumer
D) A service that is fit for use

3. Who is responsible for defining metrics for change management?

A) The service owner
B) The change management process owner
C) The change advisory board (CAB)
D) The continual service improvement manager

4. Which statement about change authorities is CORRECT?

A) Change authorities are assigned for each type of change and change model
B) Change authorities are only required for authorizing normal changes
C) Change authorities are assigned when each change is deployed
D) Change authorities are only required for authorizing emergency changes

5. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A) configuration of services
B) relationships with suppliers
C) authorization of changes
D) skills of people

Solutions: