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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) control and audit of all hardware assets installations, moves, additions, and changes
B) electronic audit records and electronic signatures
C) A federated configuration management system
D) ITIL v3 aligned process workflows

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Write custom Java classes for each process
C) Use the comprehensive workflow engine
D) Implement runbook automation

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Security module in IBM SmartCloud Control Desk
B) Modify the profile information access which the problem manager can change on their own
C) Alter the security properties in the LDAP system using an LDIF update
D) Use the Problem Management module in the IBM SmartCloud Control Desk

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

5. What is the basis for any gap analysis on IT asset and service management solutions?

A) The current IT satisfaction survey results for IT users.
B) The contents of a customer's CMDB.
C) The customer's IT business processes and requirements for asset and service management.
D) A financial report on a customer's IT expenditure.

Solutions: