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IBM 000-219 Exam Syllabus Topics:

IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. An inventory update job has identified all orders which do not have enough inventory to be fulfilled. Manual intervention from a Customer Service Representatives (CSR) is required to process those orders and inform customers. CSRs should be able to view them as a list of tasks, and be able to update the status of individual tasks. Which action should be taken for these orders as part of the inventory update job in order to handle this scenario optimally?

A) Add notes on such orders.
B) Place such orders on hold.
C) Add instructions on such orders.
D) Raise alerts for such orders.

2. Due to the large number of orders coming from a particular customer, a developer decides to dedicate some workers to work on orders of only that particular customer. How can the developer implement this?

A) Create a menu group and add menu items that are specific to the customer.
B) Create a new set of UI screens for that particular customer which any of the workers can access.
C) Create a user group and assign all the dedicated users to the user group.
D) Create a team and assign all the dedicated users to that team.

3. The current Sterling Selling and Fulfillment Suite implementation is using Sun JDK to run agents. Which parameter should be changed in the sandbox.cfg file to use IBM JDK?

A) JAVA_FOR_AGENT
B) AGENT_JAVA_HOME
C) JVM_LOC
D) JAVA_HOME

4. A retailer wants to implement custom logic to detect fraud orders. The fraud component must also be exposed as an enterprise-wide web service that will be used by other internal systems. Which approach should be used to satisfy this requirement?

A) Since custom APIs cannot be exposed as a web service, the fraud detection logic should be implemented in an external system.
B) Since fraud detection is a common requirement across all retailers, an enhancement request must be filed with Product Management to include the logic in the base product.
C) The fraud detection logic should be written as a custom API in the Service Definition Framework, which can then be exposed as a web service.
D) The fraud detection logic should be written as a custom transaction and included in the sales order pipeline. The out-of-the-box checkOrderForFraud API can then be exposed as a web service.

5. A customer requires services to be invoked as part of the event configuration. Whenever a service is invoked, the event passes data as a map, which is converted to an XML with 'SterlingXML' as the root tag. The customer wants to override this root tag value to ranSoftXML by setting the converted to an XML with 'SterlingXML' as the root tag. The customer wants to override this root tag value to ranSoftXML by setting the yfs.sci.event.flow.roottag property value. Which file must be updated with the new value?

A) ${INSTALL_DIR}/properties/yfs.properties_yscoverride_ext.properties file
B) the custom event template xml file
C) ${INSTALL_DIR}/properties/sandbox.cfg file
D) ${INSTALL_DIR}/properties/customer_overrides.properties file

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