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| Section | Objectives |
|---|---|
| Topic 1: HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
| Topic 2: HP Business Service Management Solutions Overview | - HP BSM solution positioning and sales approach
|
| Topic 3: Sales and Customer Engagement Skills | - Consultative selling methodology
|
1. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?
A) Virtual device performance
B) Cloud activity
C) User experience
D) Internet connectivity
2. Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?
A) network automation
B) compliance and regulatory requirements
C) demand consolidation
D) network operations center efficiency
3. According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)
A) deep application diagnostics
B) predictive analytics
C) process orchestration
D) virtual tracking
E) infrastructure availability
4. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?
A) run time service model
B) performance and metric-gathering service plug-ins
C) transaction-based event correlation
D) stream-based event correlation
5. Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?
A) Service Health Reporter
B) Vertica
C) Service Health Analyzer
D) Run time service model
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: B |
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