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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Solution Design | 30% | - Assessing costs, productivity and security needs - Designing appropriate pMPS contract models - Identifying customer printing environment requirements |
| Topic 2: pMPS Contract Structure & Pricing | 20% | - Contract terms, duration and billing models - Cost-per-page, base fee and additional services - Contract renewal and modification options |
| Topic 3: Sales Process & EMEA-Specific Considerations | 10% | - Proposal development and closing strategies - EMEA region market and compliance requirements - Partner tools and resources for sales |
| Topic 4: HP pMPS Overview & Value Proposition | 25% | - Introduction to HP pMPS (print Managed Print Services) - Business benefits and value for customers - Differentiation from competing solutions |
| Topic 5: Remote Monitoring & Service Delivery | 15% | - HP Remote Monitoring technology and functions - Implementation and onboarding process - Supplies fulfillment and proactive support |
1. Which contract duration can HP pMPS offer?
A) the customer's choice of a 3, 4, or 5 year contract, paid quarterly in advance
B) a contract that is fully flexible between 12 and 60 months
C) the customer's choice of 12, 24, 36, 48, or 60-month fixed periods
D) a contract that is fully flexible between 6 and 72 months
2. What is a more effective way of choosing HP imaging and printing products for a customer?
A) Match product features to the customer's needs to improve the way they work.
B) Offer free training when selling HP imaging and printing devices.
C) Sell products that offer the most functionality to fit within the customer's budget
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
3. Which HP solution can be configured to communicate over SNMPv3?
A) HP PCL 5 Print Driver
B) HP Universal Print Driver
C) HP Web Jetadmin
D) HP Embedded Web Server
4. Which task can an administrator accomplish using the HP Embedded Web Server?
A) Edit the content of a print job.
B) Host a company website on the Internet.
C) Configure device security features.
D) Configure security settings on 35 devices at the same time.
5. What are the two general types of customer needs in terms of costs? (Select two.)
A) hard costs
B) soft costs
C) mitigative costs
D) long term costs
E) immediate costs
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A,B |
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